After got the complaint from the clients, first need got the following information:
1. Photos, video and problems description (as more details as better)
2. Checking the machine’s seal No., Engine No. and the date of arrived. Asking the clients supply the working hour
3. If it is in the warranty, supply free parts according the warranty policy; If not, supply necessary technical supply to help client fix the problem and offer paid parts
4. Ask the part No. according the part catalogue when fixed the problem and supply the parts

Since 1990 Wuhan Kudat Industry & Trade Co.,Ltd (Kudat) has exported engineering machinery, construction machinery and algricuture machinery to international market. Satisfying customers" stated and implied needs has always been the focus of business policy of Kudat. As a futher stelp to satisfy customers and to give them confidence in our quality & production capabilities, Kudat has adopted ISO9001:2000, the international quality management system. And some of our products have also passed CE and EPA certification.