UNIQUE GROUP strictly selects the raw materials of sponge ball for concrete pump-dry mortar. We constantly check and screen all incoming raw materials by implementing an Incoming Quality Control - IQC. We take varies measurements to check against collected data. Once failed, we will send the defective or substandard raw materials back to suppliers.. To expand our UNIQUE brand, we conduct a systematic examination. We analyze what product categories are suitable for brand expansion and we make sure these products can offer specific solutions for customers' needs. We also research different cultural norms in the countries we plan to expand into because we learn that foreign customers' needs are probably different from those of domestic.. In order to deliver satisfactory service at UNIQUE Concrete Batching Plant, we have employees who really listen to what our customers have to say and we maintain a dialogue with our customers and take note of their needs. We also work with customer surveys, taking into consideration the feedback we receive..